Last updated: June 2026
Our commitment to your privacy
Female Focus Physiotherapy is committed to protecting your privacy and handling your personal and health
information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and all relevant
health records legislation.
This Privacy Policy explains:
• what personal information we collect and hold
• how and why we collect it
• how we use and disclose it
• how you may access or correct your information
• how to make a privacy complaint
• whether your information may be disclosed overseas.
About us
Female Focus Physiotherapy is a women’s health physiotherapy practice based in Newcastle, NSW,
providing physiotherapy, pelvic health, massage therapy, exercise rehabilitation, group classes, telehealth,
and related allied health services.
Website: www.femalefocusphysiotherapy.com
Clinic address: 119 Elder Street, Lambton NSW 2299
Phone: (02) 4957 0453
Email: info@femalefocusphysiotherapy.com
What personal information do we collect?
We may collect and hold the following information about you:
• your name, date of birth, address, phone number and email address
• emergency contact and next of kin details
• Medicare, DVA, NDIS, WorkCover or private health insurance details
• referral information from your doctor or other health professionals
• medical history and relevant health information
• information regarding pregnancy, postpartum recovery, pelvic health, bowel and bladder function, pain,
exercise history and other clinical information relevant to your care
• clinical notes, treatment plans, assessments and reports
• appointment, billing and payment details
• correspondence with you or other practitioners involved in your care
• healthcare identifiers where relevant
• information collected through forms, surveys or our website.
​
How do we collect your information?
We generally collect personal information directly from you when you:
• complete intake or consent forms
• contact us by phone, email, website or social media
• attend appointments in person or via telehealth
• participate in classes or programs
• make payments or bookings online.
We may also collect information from:
• your GP, specialist or other healthcare providers
• pathology or imaging providers
• Medicare, private health insurers or compensation schemes
• a parent, guardian or person responsible for your care
• My Health Record where permitted and applicable.
Why do we collect and use your information?
We collect and use your information to:
• provide physiotherapy and allied health services
• communicate with you regarding your care
• develop treatment plans and clinical records
• coordinate care with other healthcare providers
• process payments and health fund claims
• manage appointments and administrative processes
• comply with legal and professional obligations
• improve our services through quality assurance, audits and staff training.
How may your information be disclosed?
We may disclose your personal information where necessary for your care or where required by law. This
may include disclosure to:
• your GP, specialist or other treating practitioners
• Medicare, private health insurers, WorkCover, DVA or NDIS
• pathology or imaging providers
• external service providers assisting with IT, practice management, cloud storage or payment processing
• legal or regulatory authorities where required by law
• professional indemnity insurers or legal advisors if necessary
• emergency contacts or family members where relevant to your care or safety.
We will only disclose information that is reasonably necessary for the relevant purpose.
​
Direct marketing and communications
From time to time, we may send appointment reminders, clinic updates, educational information, or
marketing communications via SMS, email or other electronic methods.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option
included in electronic communications.
Security of your information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised
access, modification or disclosure.
These measures include:
• secure electronic practice management systems
• password-protected and encrypted software systems
• restricted staff access to clinical information
• secure cloud-based storage providers
• confidentiality obligations for staff and contractors
• secure disposal of paper records and confidential information
• staff training regarding privacy and confidentiality.
Accessing or correcting your information
You may request access to the personal information we hold about you at any time.
Requests should be made in writing to info@femalefocusphysiotherapy.com.
We will generally respond within 30 days. In some circumstances, we may charge a reasonable
administrative fee for providing copies of records.
If you believe any information we hold is inaccurate, incomplete or out of date, please contact us and we will
take reasonable steps to correct it.
Anonymous or pseudonymous treatment
Where practical and lawful, you may choose to interact with us anonymously or using a pseudonym.
However, in many cases this may limit our ability to provide safe and effective healthcare services.
Overseas disclosure of information
Some of our third-party service providers or secure cloud-based systems may store information on servers
located outside Australia.
We take reasonable steps to ensure that any overseas providers comply with Australian privacy obligations
and maintain appropriate security standards.
​
Complaints and concerns
If you have concerns about how your personal information has been handled, please contact us in writing:
Privacy Officer
Female Focus Physiotherapy
119 Elder Street, Lambton NSW 2299
Email: info@femalefocusphysiotherapy.com
We will aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information
Commissioner (OAIC):
Phone: 1300 363 992
Website: www.oaic.gov.au
Email: enquiries@oaic.gov.au
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our
business practices.
The most current version will always be available on our website:
www.femalefocusphysiotherapy.com
